Chris Oliver is a director at Fix Auto Dagenham in London as well as Chairman of the National Association of Bodyshops and highly regarded in the UK industry.
Paint & Panel sent over some questions about what's happening in the UK so that Oliver could deliver this report at Workshop 2025 in Sydney on August 14. We would have liked to publish this last week but have had problems uploading the file, perhaps YouTube has a 'wittering on' filter (just joking Chris).
While the video is long at 14 minutes, it's really worth listening until the end where Oliver talks about the UK's learnings of using AudaNet for many years. He also covers the merge of two trade associations, implores repairers not to chase volume and discusses the importance of 'touch time'.