Phil Munday’s first RMA shop was huge but the company outgrew the building in just over year. After merging with AMA it was decided the build the company flagship, RMA South Dandenong.
This RACV only shop is impressive. It is housed in an attractive modern building with plenty of parking. The reception area wouldn’t look out of place in a five star hotel and Ray Malone and Munday are justifiably proud of it down the to the backlit magazine rack. The offices upstairs aren’t too shabby either.
Munday and Malone are dedicated to creating a repair corporation, with a corporate feel. They have taken giant strides from the ’family run business’ to create this corporate approach that they believe the customer both wants and deserves. The also feel that a large repair group offers a career structure for those who work in the industry which will help them to develop and retain staff.
Inside the utilitarian 4000m2 factory is a well-oiled repair production line. Munday and his crew have developed their own business workshop management program which they may take to SEMA this year to sell. Munday reckons the system gives the group a huge market advantage as it means running the repair process is mostly automated, is totally worker and work provider friendly and just makes life easy. Malone simply refers to it as ’brilliant.’
Cars are driven into the back of the factory and stripped with parts loaded onto a trolley. The car then moves forward for repair, forward again into paint prep, through the banks of oversize Seetal drive-through booths, then to reassembly, forward to detailing and are finally parked inside the customer collection area. It is simplicity itself.
These are mainly driveable repairs which allows the facility to repair 80 cars per week. Malone says RMA has a rework rate of 0.1% and key to key time of 2.4 days.
The team have achieved what they set out to – a clean, supremely well-organised, professional and corporate repair facility that’s all about efficiency and customer satisfaction – both the clients’ and the insurer’s. Munday has long been an industry innovator, running his first repair shop at 19 years old and was one of the first to seize the opportunity offered by insurers seeking high volume repair shops. It will be interesting to see what the combined team of Munday, Malone, Hopkins, Bubeck and the rest of the crew develop in time for next year’s awards.