It was a difficult task for the judging panel to select finalists from so many great entry submissions.
Chris Dossetter-Smith, Eblen Collision Repairs, SA
Chris is a pivotal figure in overseeing the daily operations of the workshop, ensuring it runs smoothly. He actively participates in training programs mandated by I-CAR and OEM manufacturers, and upholds operational standards for brands such as Tesla, Subaru, VW, Cupra, Skoda, and GM. Chris also plays a key role in guiding the learning pathways for six apprentices, with notable success including four nominations for the MTA Apprentice of the Year Awards 2024.
His meticulous approach has resulted in consistently high Net Promoter Scores, averaging an impressive 96%. Under his leadership, the workshop maintained I-CAR Gold accreditation and he personally achieved I-CAR Platinum status. Chris successfully implemented rigorous approval processes for Tesla and GM, optimising workflow while maintaining customer satisfaction. His approachable demeanour fosters positive customer interactions and a culture of learning among the staff.
Chris’s contributions were crucial in Eblen Collision Repairs winning the Paint and Panel Large Shop of the Year award in 2023. Chris’s leadership has fostered a culture of learning and quality throughout or workshop, which has allowed us to achieve significantly high staff retention rate.Chris has been invaluable in assisting us in recently implementing new technologies and has had a major input in optimising internal systems.
Gary Nicholson Fortress Collision Repair Services, NSW
Gary plays a crucial role in managing the daily operations of a profitable site, ensuring timely production delivery while adhering to budget and quality standards. His responsibilities encompass fostering a culture of revenue growth, operational accountability, and safety. With a focus on improving efficiency and leading his team through modern leadership techniques, Gary has effectively transformed the Newcastle site from underperforming to a high-performing shop within just 12 months. His initiatives have significantly increased gross and net profit margins, alongside achieving industry-leading customer satisfaction and employee culture scores.
Since joining in November 2022, Gary has built a cohesive team and implemented a safety management compliance system, achieving 100% compliance with lost-time injuries. He has established outstanding relationships with insurance companies, facilitating contract and rate reviews that benefit the operation.
His commitment to mentoring younger staff is evident in his team’s testimonials, highlighting his problem-solving abilities and approachable nature. Team members praise Gary for creating an enjoyable work environment, emphasizing his dedication and respect within the industry.
Chris Gibbons Sheen Panel Service, VIC
Chris Gibbons is the driving force behind the Hawthorn branch, where he expertly manages all facets of the business, including customer service, workshop operations, quality assurance, and financial oversight. With over 30 years of experience in the industry, Chris is recognised as a mentor to both new and seasoned team members, fostering a culture of excellence and collaboration.
Under his leadership, the workshop has become synonymous with flawless repairs, prioritising customer satisfaction and maintaining a clean, modern environment. He is constantly happy to go above and beyond to ensure the repair process is a smooth and stress free for our customers which reflects in the amazing google reviews being left. Chris spearheaded workshop equipment upgrades.
He actively supports staff development through training initiatives, including EV training, to ensure safety and confidence in handling new technologies.
Chris’s leadership and unwavering support create an exceptional work environment, promoting morale and job satisfaction. He embodies the mantra “Happy team makes the dream,” setting high standards for himself and his team as they strive to continually improve and succeed.
Jeremy Wilks, Northshore BMW Bodyshop, NSW
Jeremy is a dynamic leader responsible for managing a diverse team of 18 staff within a 3,500 square meter Bodyshop, overseeing paint, panel, mechanical, and administrative functions. His primary role involves coordinating and directing all work activities to ensure that deadlines and productivity levels are consistently met. Since the Bodyshop’s inception in 2021, Jeremy has established a strong foundation for its operations and future success.
A key advocate for positive workplace culture, Jeremy actively engages with the Motor Traders Association to implement a comprehensive Safety Program aimed at fostering a supportive and healthy environment. He has introduced a Rewards and Recognition Program that celebrates individual contributions to safety, offering certificates and personalised rewards based on staff feedback, enhancing morale and promoting a culture of appreciation.
In April of this year, Jeremy launched a 4-day compressed working week initiative, providing flexible working arrangements that align with the safety vision framework and serve as an incentive for employees. This innovative approach has received positive feedback from the team.
Jeremy’s leadership and dedication have earned the business several Bodyshop Award wins along with his recognition as Bodyshop Manager of the Year in 2022. His practical, solution-oriented mindset fosters an exceptional customer experience and operational efficiency.
With over 30 years of industry experience, Jeremy prioritizes staff well-being, believing that a happy team leads to outstanding customer care. His commitment to personal and professional development ensures that the bodyshop remains a leading choice for both employees and customers, evidenced by low absenteeism rates and high job satisfaction among the team. ●