S.M.A.R.T’s Tullamarine Plus has taken out best corporate shop this year and has a strong emphasis on bringing on apprentices.
Capital S.M.A.R.T Tullamarine Plus has been a powerhouse for the Capital S.M.A.R.T network (AMA Group’s Drive business unit), navigating the many challenges in Victoria coming out of lockdowns etc in the past year. Tullamarine Plus is a high-volume shop that does a wide variety of heavy smash work to a very high standard, supporting AMA Group’s wider Drive network in Victoria.
Under centre manager Vince Valentino’s guidance, with support from production manager Chris Agirov, the company reports that it has not only seen the shop remain strong through recent trying times, but also a solid, positive, and safe workshop culture flourish. The many young apprentices coming through the ranks contribute greatly to the overall success and strength of the site. Tullamarine is also home to the training centre for first-year panel-beater apprentices from across the Capital S.M.A.R.T network in Melbourne, with a dedicated trainer on site.
The Capital S.M.A.R.T network forms the ‘Drive’ unit of AMA Group, specialising in fast turnaround repairs on cars that have sustained low to medium collision damage but are still drivable.
S.M.A.R.T reports that its proprietary Key2KeyTM workflow system tracks every repair job from start to finish; and (most importantly) clean, well-organised workshops, structured processes and well-trained teams keep its people and customers safe.
Capital S.M.A.R.T has also set a new standard in customer service, developing tailored solutions for insurers and fleet operators, and building integrated relationships with suppliers that help us consistently deliver maximum quality and value.
‘AMA Group is building a common culture that we can all be proud of, while continuing to value our differences. Our ‘One AMA’ approach means we all benefit from the scale of the Group, with opportunities to collaborate, learn, move around the network, and grow together.’
Benefits to being part of AMA Group include: Free, 24/7 access to confidential counselling staff and their families; free shares in the company; discounts on parts and tools; discounted health insurance; free lunches each week; service milestone awards; flexible working arrangements; bonuses for referring new employees; and annual salary reviews.
‘We share our successes, lessons and best practice across the Group through: monthly newsletters from each business unit’s executive general manager; a monthly online forum with the CEO for senior leaders; a quarterly forum with the COO for all centre managers; a quarterly magazine sent to each Team member’s home; and an annual conference for frontline leaders.’
Shop Stats
Staff: 43
Size: 9100m2
Type of repairs: Medium to heavy
Other services: Mechanical