AAMI customers can now track the progress of home and motor claims. AAMI claims an insurance industry first with the launch of its online portal.
More than 6,500 customers have so far logged on to AAMI MyClaims Manager to track the status of their claim, says the insurance giant.
While the portal will not change the way aligned repairers work, it will mean that some information is more readily accessible to customers. For example, they will be able to view the details of their repairer and the status of repair work through the online portal.
Customers can watch their claim progress from “claim lodged” through to “repairs completed” and can also access details about previous claims.
Features include the ability to pay excess online and view:
- Details of the assessment booking, with the ability to change the date and time
- Details of hire cars
- Details of the authorised repairer
- The expected completion date
AAMI spokesperson Reuben Aitchison said the portal put AAMI ahead of the pack when it came to using technology to improve customer service.
“We’ve had a great response to My Claims Manager so far. It’s so easy for customers to access the latest information about their claim and that gives them a greater sense of control,” said Mr Aitchison.
“More and more people manage their affairs online, with internet banking pretty standard these days. Being able to manage an insurance claim online is the next step.
“But, for those who prefer to speak with someone in person, our call centre staff are there to help.”